Network Adapters: Make sure the proper network adapter is enabled. Is it lit solid? If not, there is not a valid network connection and it will not be possible to discover the device. Another option is to try another Ethernet cable.Įthernet LED: Check the Ethernet Link LED (Light Emitting Diode) on the Digi device. Also, in case the port on your Router/Switch/Hub is bad, try a different port as well.Ĭabling: If nothing else works try using a direct crossover Ethernet cable directly between the computer and the Digi device. If unsure use a hub or a direct Ethernet cable connection. Occasionally they are configured to block the discovery traffic.
If there is a switch in between this may or may not be a problem. If possible remove them and use a hub instead. Routers or Switches: Is there a router between the computer running the discovery utility and the Digi device itself? Normally, routers will block the discovery process. Also, any physical firewall will almost certainly block the discovery process as well.
#Digi device discovery tool software#
These tips are presented in order of most to least common problem.įirewalls : Check to make sure that any software firewalls (common examples are Windows Firewall and most popular Anti-Virus softwares) are disabled. This is where the Digi Device Discovery Utility, which is a free utility from Digi that can be run from the desktop of your Windows PC or Laptop, is used. Generally speaking, when deploying a Digi Device, it must be configured first. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware, Anywhere USB, Digi One, Portserver TS, Digi Connect, ConnectPort and TransPort products, as well as the Digi CM and Passport. This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices.
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